Senior Product Manager · AI / ML · Trust & Safety · Fraud / Risk

Building technology for messy, consequential real-world problems.

I’m Kyi. I work across product, policy and operations, mostly on problems where technology has to work in the real world. Over the past six years, I’ve helped build and scale products, programmes and systems across AI, trust & safety and public-interest technology.

I currently build national-scale anti-scam products at GovTech Singapore, using AI/ML and operational systems to make online spaces safer.

See selected work About me

6 yearsproduct · policy · operations

AI + T&Scurrent product focus

150k+public-service capability scope

~900students reached through DatastorySG

Selected work

Products and systems built to create measurable outcomes.

My work has ranged from AI-driven safety systems to 0→1 public-interest products and learning platforms. The common thread is building something useful, getting it into the hands of real users, and making it work at scale.

GovTech Singapore2025–now

AI · Trust & Safety · Product

Building national systems to detect and disrupt scams at scale.

Leading four national AI-enabled anti-scam products across websites, mobile lines, social media and messaging platforms.

I also lead experiments on emerging AI-enabled abuse, from deepfake voice scams and synthetic identities to conversational scam agents and automated personas, translating what we learn into better detection approaches, policies and evaluation criteria.

>S$100Mestimated scam losses averted annually

>90%precision / recall, up from ~70%

200+person-days of operator time saved monthly

AI/MLTrust & SafetyAI safeguardsProduct

Open Government Products0 → 1 builds

Rapid product development · Public interest

Turning public problems into working products.

Built and tested 0→1 public-interest products, moving from user research to prototypes and real-world validation.

ReadLiao

An OCR + LLM product deployed in public hospitals to help reduce operational load at admission and discharge by making complex letters easier for patients to understand.

Read the public case study ↗

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Tamagotcha

A responsible pet-ownership game built with pet adoption shelters and used as part of adopter onboarding to help prospective owners understand the realities of pet care.

Straits Times feature ↗

MDDI / Smart Nation2023–2025

Digital capability · Product · Analytics

Laying the foundations for digital capability at scale.

Helped lay the foundations for what is now the Institute of Digital Government, curating and building AI, data and digital learning products and programmes from scratch, with rollout and product analytics designed for a 150,000+ person workforce.

150k+officers in scope

~S$8M/yrsavings delivered

+20%CSAT uplift

Explore the Institute of Digital Government ↗

Learning product curation0→1 programmesProduct analytics

DatastorySG2019–now

Education · Community · AI literacy

Helping young people become builders, not just users, of AI.

A pro-bono initiative helping young people learn data and AI by building with it, practically, safely and with judgment.

~900students reached

4.7 / 5average effectiveness

90%+would make it mandatory

Explore DatastorySG →

Things I build

Small products are how I stay close to the craft.

Side projects and hackathons give me a way to test ideas quickly, learn new tools and keep shipping.

Anti-scam · Hackathon

TooPaiseh v2

A realistic scam-call simulation that helps people practise responding to social-engineering tactics.

↗ 02

Privacy · Public interest

Sentry

Helps citizens discover personal information about them that may have been exposed online.

↗ 03

Travel · Consumer product

Fomove

A travel planner that turns scattered saves, spreadsheets and ideas into an actionable itinerary.

↗ 04

AI · Consumer product

ForkIt

A recipe finder for leftover ingredients, with substitutions and practical cooking guidance.

↗ 05

Personal data · Prototype

WokenApp

A dream journal with mood tracking and voice-note capture.

↗ 06

Civic tech · Game

Hawkernomics

An interactive game about the economics, trade-offs and culture behind Singapore’s hawker ecosystem.

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Tech stack

Tools I use to prototype, analyse and ship.

I’m a product person who likes being technically close enough to test ideas myself, interrogate data and work fluently with engineering and data teams.

PythonData · automation · prototyping

SQLAnalytics · product data

JavaScriptWeb apps · prototypes

HTML / CSSFront-end · interaction

Git / GitHubBuild · version · deploy

SupabaseDatabase · auth · backend

VercelPrototype deployment

aws

AWSCloud infrastructure

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GeminiLLM workflows · AI Studio

ClaudeResearch · coding · prototyping

Experience

A career built around shipping, scaling and solving hard operational problems.

The work has consistently been product, AI, analytics, transformation and high-stakes operations, with an emphasis on measurable outcomes and systems that work in practice.

2025–nowSenior Product Manager

GovTech Singapore

Scaled AI-enabled trust & safety products with measurable outcomes.

Own four national anti-scam products spanning web, mobile, social and messaging, improving detection quality while automating high-volume operational workflows.

>S$100M estimated losses averted/yr>90% precision / recall200+ person-days/month saved

2023–2025Assistant Director / Team Lead

MDDI · Smart Nation · Open Government Products

Built 0→1 products and helped lay the foundations for IDG.

Curated and built early AI, data and digital learning products and programmes for a 150,000+ workforce, shipped 0→1 civic products through OGP, and used product analytics to improve large-scale public programmes.

0→1 products150k+ workforce~S$8M/yr savings+20% CSAT

2021–2023Senior Assistant Director

Ministry of Trade and Industry

Kept critical supply chains resilient through global disruption.

Ran crisis coordination for food and medical supplies during the pandemic and led the longer-term resilience strategy that followed.

Crisis operationsSupply-chain resilienceLong-term strategy

2019Technical Research Assistant

Columbia University

Built an early foundation in quantitative and technical research.

Used data and technical methods to support research across technology, entrepreneurship and spatial analysis.

Selected writing & analysis

I’ve always been interested in how technology changes institutions and behaviour.

Research

Covert state-led interventions on social media

Graduate research on influence operations and persuasion at scale.

↗ Economics

Consumer protection & government intervention

First-prize essay on market failure and regulation in the digital economy.

↗ Data story

Singapore’s housing programme

Data scrollytelling on the political and developmental history of public housing.

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Contact

I’d love to connect.

I’m always interested in meeting people working on AI products, AI policy and governance, trust & safety, fraud and risk, and other ambitious technology problems with meaningful social impact. The easiest way to reach me is on LinkedIn; you can also explore what I build on GitHub or email me directly.

Interested in: AI Product · AI Policy & Governance · Trust & Safety · Fraud & Risk · AI Safety · Public-Interest Technology

Connect on LinkedIn ↗ GitHub ↗ gohkyeung@gmail.com

About

Why I care about this work.

I’m most interested in technology when it meets real life: whether a system keeps someone safer, makes something easier to understand, or gives more people the ability to benefit from new tools.

Read about me →